Customer Success Manager (AI)

Location: Munich, Germany; hybrid policy requires staff to work from one of the offices at least 25% of the time, with some roles requiring more office time.

Company

Anthropic develops reliable, interpretable, and steerable AI systems intended to be safe and beneficial for users and society.

What you will do

• Build strategic relationships with DACH decision-makers, understand business objectives, and identify optimization and expansion opportunities.
• Advise customers on Anthropic products, including the API, Claude for Enterprise, and Claude Code, and guide implementation and best practices.
• Plan and monitor consumption-based and seat-based usage, address underutilization, and maximize value from customer commitments.
• Drive adoption through change-management strategies, Train the Trainer programs, Centers of Excellence, and organizational enablement.
• Manage account and success plans, Quarterly Business Reviews, customer value measurement, ROI documentation, and the end-to-end customer experience.
• Develop EMEA processes, playbooks, and best practices while representing DACH customer needs to Product and other internal teams.

Requirements

• 6+ years of experience in customer-facing roles, such as Customer Success, Consulting, Solutions Architect, Solutions or Functional Consultant, Success Engineer, or a similar role, in the region.
• Experience driving success across both consumption-based and seat-based business models, including understanding their expansion levers and success metrics.
• Technical fluency sufficient to understand and articulate AI/ML concepts, API integrations, and software implementation patterns.
• Experience explaining and demonstrating technical products to varied audiences.
• Strategic ability to identify growth opportunities and convert them into actionable expansion plans.
• Cross-functional collaboration skills and the ability to represent customer needs proactively and positively.
• Strong project management skills and the ability to manage multiple customer relationships.
• Passion for AI and interest in the responsible development of advanced systems.
• Experience building a growing region and working across time zones with US-based headquarters; fluency in German and English.
• Bachelor’s degree or equivalent education, training, and/or experience in a field relevant to the role through coursework, training, or professional experience.

Culture & Benefits

• Collaborative environment focused on trustworthy and steerable AI research and high-impact work.
• Flexible working hours and a hybrid office policy.
• Competitive compensation, optional equity donation matching, generous vacation, and parental leave.
• Office environment designed for collaboration, with frequent research discussions.
• Visa sponsorship may be available; Anthropic makes reasonable efforts to support visas and works with an immigration lawyer, although sponsorship is not guaranteed for every role or candidate.