Customer Success Manager (AI)

Location: Seoul, South Korea; hybrid policy requires staff to work from an office at least 25% of the time, with some roles requiring more frequent office attendance.

Company

Anthropic is a public benefit corporation developing reliable, interpretable, and steerable AI systems.

What you will do

• Build strategic relationships with Korean customer decision-makers and understand their business objectives, AI strategy, and technical needs.
• Advise customers on Anthropic products across the API, Claude Enterprise, and Claude Code, including implementation best practices and usage planning.
• Monitor consumption- and seat-based usage, identify underutilization, and develop optimization and expansion plans.
• Drive adoption through change management, Train the Trainer programs, Centers of Excellence, and organizational enablement.
• Own account and success plans, Quarterly Business Reviews, customer value measurement, and lifecycle experience.
• Represent Korean customer needs to Product and global teams while building Korea-specific customer success processes and playbooks.

Requirements

• 6+ years of experience in customer-facing roles such as Customer Success, Consulting, Solutions Architecture, or Success Engineering.
• Experience supporting both consumption-based and seat-based business models, including expansion planning and success metrics.
• Technical fluency in AI/ML concepts, API integrations, and software implementation patterns.
• Strategic thinking, strong project management, cross-functional collaboration, and comfort working in ambiguous environments.
• Fluency in English and Korean required.
• Bachelor’s degree or equivalent education, training, or experience in a relevant field.

Culture & Benefits

• Collaborative environment focused on high-impact AI research and responsible development.
• Flexible working hours and hybrid office collaboration.
• Competitive compensation and benefits, including generous vacation and parental leave.
• Optional equity donation matching and office space for collaboration.
• Visa sponsorship is available, subject to role and candidate eligibility.

Hiring process

• Candidate applications may involve AI-use guidance specific to Anthropic’s application process.