Customer Enablement Manager (AI)

Location: West Coast-based remote; open to employees in Pacific or Mountain Standard time.

Company

Asana is a platform for human and AI collaboration used by teams worldwide to manage important goals and work.

What you will do

• Own a portfolio of strategic enterprise customers and lead engagements from discovery and planning through delivery, measurement, and follow-through.
• Act as a trusted advisor by understanding customer priorities, operating models, and ways of working, then translating challenges into workflow, enablement, and adoption strategies.
• Guide customers through workflow and AI transformation, including the people, process, and behavior changes needed to adopt new ways of working.
• Design and facilitate workflow consultations, strategic workshops, enablement programs, and executive-level conversations for practitioners, champions, and senior leaders.
• Use adoption, engagement, and efficacy data to measure impact, identify risks, and optimize customer engagement strategies.
• Partner with Customer Success, Sales, Services, and account teams to identify expansion opportunities and connect enablement to retention and long-term customer value.

Requirements

• 6+ years of experience in customer enablement, customer success, strategic consulting, implementation, change management, professional services, or a related customer-facing role, ideally within SaaS.
• Experience independently leading complex enterprise customer engagements involving discovery, consultation, facilitation, and enablement to drive adoption, behavior change, or business transformation.
• Strong consultative skills, including uncovering root causes, synthesizing complex information, constructively challenging assumptions, and translating ambiguity into recommendations and action plans.
• Experience engaging and influencing senior and executive stakeholders, navigating competing priorities, and building alignment across diverse stakeholder groups.
• Excellent facilitation and communication skills for leading strategic conversations and high-impact sessions from practitioner to executive level.
• Strong project and portfolio management skills, including independently managing multiple complex customer engagements with limited oversight.
• Strong commercial acumen and understanding of the relationship between adoption, customer value, retention, expansion, and organizational change.
• Product and technical curiosity, with the ability to learn new technology and translate AI and workflow capabilities into meaningful customer use cases.
• Data-informed, outcomes-oriented approach, including using customer signals and metrics to evaluate impact, identify risks, and adjust strategy.
• Ability to influence cross-functional partners, improve programs and playbooks, operate in ambiguity, exercise judgment, mentor others, and share expertise.

Culture & Benefits

• Inclusive environment supporting diverse backgrounds, perspectives, and skills.
• Mental health, wellness, and fitness benefits.
• Career coaching and support.
• Inclusive family-building benefits.
• Long-term savings or retirement plans and in-office culinary options.
• Compensation may include base salary, equity, sales incentive pay for most sales roles, and additional benefits; the listed base salary range is provided as a guideline and varies by market and qualifications.