Junior-Mid Customer Success Manager (Day Shift)

Location: Vilnius, Lithuania; hybrid workplace. Working hours: 09:00–18:00 EET day shift.

Salary: €1,500–€2,250 gross per month plus bonuses.

Company

hirify.global develops web data gathering solutions for businesses, including Fortune 500 companies.

What you will do

• Support existing and prospective customers by answering questions, responding to feedback, and guiding them to the appropriate next step.
• Identify customer-reported bugs, gather reproduction details, and report issues to the relevant teams.
• Share recurring customer suggestions and pain points with Product to inform improvements and future development.
• Improve FAQs, support macros, and self-service documentation.
• Review and refine AI chatbot responses to improve its ability to handle customer queries.
• Monitor Trustpilot reviews, escalate urgent feedback, and identify opportunities for automation and workflow improvements.

Requirements

• Previous experience in customer support, customer success, or another client-facing role.
• Excellent communication skills in English and Lithuanian.
• Strong problem-solving and prioritization skills focused on customer needs.
• Ability to adapt to change, handle pressure, and remain calm in a fast-moving environment.
• Strong communication and collaboration skills across teams.

Nice to have

• Experience with Intercom automations.
• Experience writing documentation or maintaining a knowledge base.

Culture & Benefits

• Internal and external learning opportunities, conferences, mentorship, and knowledge-sharing events.
• Private health insurance, psychotherapy, well-being consultants, gym access, and a wellness app.
• Team events, an overseas workation, and quarterly team-building budgets.
• Bonus vacation days and paid days off for personal milestones.
• Barista coffee and the tools needed for the role.