Customer Support Associate (French Speaker)

Location: Vilnius, Lithuania; hybrid work with onsite attendance 2–3 times per week. Working hours are Monday to Friday, 9:00–18:00. Work from abroad is available for up to 60 days per year.

Salary: From €2,100 gross per month, plus an additional language bonus.

Company

hirify.global is a global B2B cross-border payments company serving more than 30,000 customers with technology-led payment solutions.

What you will do

• Manage customer enquiries and transactions across phone, case management, and digital channels.
• Resolve account, payment, overdue balance, and transaction discrepancy issues.
• Process transactions accurately in line with procedures, controls, SLAs, and regulatory requirements.
• Maintain records and documentation for compliance, audits, and reporting.
• Prioritize work to meet KPIs, SLAs, and quality standards while identifying risks and exceptions.
• Collaborate with internal stakeholders and support knowledge sharing, training, and continuous improvement.

Requirements

• Experience in customer support, operations, deal desk, or transactional roles.
• Customer-centric mindset, professionalism, resilience, and strong problem-solving skills.
• High attention to detail and data accuracy with the ability to manage multiple priorities.
• Excellent written and verbal English communication skills; English proficiency is required.
• Ability to follow defined processes, apply sound judgment, and handle complex or sensitive customer situations.
• Must already have the permanent legal right to work in Lithuania; visa sponsorship is not available now or in the future.

Culture & Benefits

• Flexible hybrid approach with 6–10 days per month in the office.
• Health, disability, and life insurance.
• Paid holidays and leave for maternity, paternity, adoption, and other life events.
• Three wellness days and five paid volunteering days per year.
• Career growth and development opportunities in a global organization.