Director, Renewals (Cybersecurity)

Location: Remote - USA

Base salary: $210,800–$248,000 USD per year, plus potential bonus or incentive compensation, equity, and comprehensive benefits.

Company

hirify.global develops a multi-product behavioral security platform focused on email security and cybersecurity.

What you will do

• Own the global renewals strategy and operating model, including renewal motions, customer segmentation, playbooks, systems, and operating cadence.
• Lead, mentor, and develop Renewal Managers and Specialists while setting goals and KPIs for renewal bookings, gross renewal retention, upsell, and forecast accuracy.
• Manage the full renewal lifecycle, including early engagement, term negotiations, commitment capture, contract execution, and cross-functional coordination with Customer Success, Sales, Operations, and Finance.
• Drive data-based pipeline management by identifying at-risk accounts, implementing preservation strategies, and reporting on retention and forecast metrics.
• Partner with Customer Success and Sales on expansion opportunities, and develop forecasting models for renewal bookings, churn, and NARR for senior leadership.
• Manage escalations and high-visibility renewals, support complex negotiations, and maintain competitiveness across SaaS licensing, pricing, contract terms, email security, and cybersecurity markets.

Requirements

• 10+ years of experience in renewals, post-sales, or account management within a B2B SaaS environment, preferably including 4+ years managing direct reports.
• Proven ownership of gross retention as a top-line commitment at scale, with demonstrable improvements in retention and forecast accuracy across a full function.
• Experience building or substantially maturing a renewals function, including motion design, segmentation, playbooks, tooling, and operating cadence.
• Executive presence and influence to shape strategy with C-level internal peers and lead high-stakes customer negotiations.
• Strong quantitative and operational judgment, including fluency in forecasting models, retention economics, Salesforce, and Gainsight.
• Strong communication and leadership skills, with the ability to develop, motivate, and retain a team.
• Strategic thinking and the ability to improve and scale processes in a dynamic, high-growth environment.
• Experience building and operationalizing AI tools to improve renewals and post-sales processes.

Nice to have

• Experience in email security, cybersecurity, or other highly regulated SaaS industries.
• Experience in a high-volume renewal environment or managing large renewal books.
• Exposure to international renewals or multi-regional contract management.

Culture & Benefits

• Remote work within the USA.
• Potential bonus or incentive compensation in addition to base salary.
• Equity and a comprehensive benefits package may be available.
• Recruiting decisions and candidacy evaluations are made by people; AI-assisted tools support interview preparation but do not make hiring decisions or automatically screen candidates.
• Employment is subject to successfully completed pre-employment checks in line with applicable legislation and security and privacy policies.

Hiring process

• AI-assisted tools may analyze resume content and role requirements to suggest interview questions and exploration areas.
• Successful candidates may receive a conditional offer followed by required pre-employment checks.