Director of Commercial Mission Success (SaaS)

Location: Remote, limited to approved U.S. hiring hubs: DC/Maryland/Virginia; Raleigh/Durham/Chapel Hill, North Carolina; Denver/Colorado Springs, Colorado; or Dallas/Fort Worth, Texas.

Base salary: $170,000–$195,000 per year, plus potential equity awards and discretionary bonuses.

Company

hirify.global Systems is a public-benefit software company building secure SaaS deployment capabilities for government and regulated networks.

What you will do

• Lead, hire, coach, and develop a team of Mission Success Managers.
• Own the Commercial Mission Success strategy, operating model, customer segmentation, coverage models, and capacity planning.
• Define customer health, retention, satisfaction, and time-to-ATO metrics and report results to executive leadership.
• Build scalable playbooks for kickoff, onboarding, implementation, ATO/FedRAMP navigation, QBRs, and renewals.
• Manage executive customer relationships and serve as the senior escalation point for high-severity issues.
• Partner with Sales, Finance, Support, Engineering, and Security on renewals, expansion, forecasting, and cross-functional resolution.

Requirements

• 10+ years of leadership experience building and managing teams, preferably in customer or mission success or technical delivery for PaaS or cloud infrastructure.
• Experience working with or supporting the Department of War or Federal Civilian agencies.
• Proven ownership of retention, expansion, renewal forecasting, and revenue targets.
• Working knowledge of Authority to Operate, FedRAMP, or equivalent compliance frameworks.
• Strong understanding of IaaS, PaaS, and/or SaaS delivery models and complex government stakeholder relationships.
• Experience designing and scaling customer success processes, metrics, and playbooks.

Nice to have

• Experience leading customer success teams in an IaaS, PaaS, or SaaS environment.
• Experience scaling a team or function in a high-growth startup environment.
• Experience with customer success platforms alongside Salesforce and Jira.
• Active security clearance or eligibility to obtain one.

Culture & Benefits

• Purpose-driven work supporting U.S. national security and regulated software deployment.
• Flexible remote work opportunities within the approved hiring hubs.
• 100% employer-paid medical, dental, and vision coverage for employees and dependents.
• 401(k) with a 3% company contribution, equity incentive plan, and competitive compensation.
• Flexible paid time off, federal holidays, generous parental leave, wellness benefits, and professional development support.
• Home office and new-hire technology stipends.

Hiring process

• Applications are reviewed on a rolling basis, and the position remains open until filled.
• Application is submitted through the company careers page.