Senior Manager, Customer Renewals (SaaS)

Location: Remote within the United States

Base pay: $105,800–$150,750 annually, plus potential performance-based bonus and restricted stock unit awards.

Company

hirify.global provides a workforce operating platform powered by workforce insights and people-first AI.

What you will do

• Lead a team of Renewal Managers responsible for approximately $125–400M in annual contract revenue and around 2,000 customer renewals.
• Own renewal rates, linearity, multi-year attach, uplift, and overall portfolio performance.
• Coach and develop Renewal Managers through one-on-ones, feedback, performance management, and customer engagement modeling.
• Establish operating rhythms including weekly forecast reviews and monthly business reviews.
• Analyze renewal risks, opportunities, actuals, targets, and operational indicators to improve execution.
• Partner with Sales and Customer Success, resolve escalations, and communicate customer and team insights to leadership.

Requirements

• 7+ years of sales or renewals experience in enterprise SaaS.
• 3+ years managing individual contributors or leading a team of 8+.
• Proven success meeting or exceeding individual quotas and/or team targets.
• Strong coaching, people leadership, communication, analytical, and cross-functional collaboration skills.
• Deep understanding of renewals, churn, customer lifecycle, forecasting, and deal execution.
• Bachelor’s degree required.

Culture & Benefits

• Remote work arrangement within the United States.
• Flexibility, employee benefits, and performance-based rewards.
• Opportunity to develop Renewal Managers and progress toward Director-level leadership.
• Equal opportunity employment and disability accommodation throughout the application and interview process.
• hirify.global participates in E-Verify.