Senior Customer Success Executive (SaaS)

Location: Mexico City, Mexico; hybrid work model

Company

hirify.global provides a full-stack cloud communication platform used by businesses worldwide.

What you will do

• Build trusted C-level relationships with strategic enterprise and digital-native SaaS customers.
• Drive product adoption, account health, retention, expansion, and long-term customer growth.
• Coordinate internal teams on SaaS matters and execute 90-day adoption roadmaps and strategic success plans.
• Analyze customer data and portal behavior to identify feature utilization opportunities and reduce time-to-value.
• Identify cross-sell and upsell opportunities with Account Executives and Growth teams.
• Represent the customer voice in Product, mentor junior colleagues, and promote customer advocacy through events and case studies.

Requirements

• At least 7 years of experience in B2B enterprise key account management, customer success, or consultancy.
• Proven experience with customer retention and growth in the SaaS industry.
• Expertise in managing and presenting to C-level stakeholders.
• Strong understanding of the customer journey, analytical skills, and systematic complex problem-solving abilities.
• Exceptional networking and relationship-building skills, with the ability to work independently and in a global team.
• Full professional proficiency in English, written and verbal, is required. Bachelor’s degree in Business, IT, Telecommunications, or a related field.

Culture & Benefits

• Hybrid work model combining in-person collaboration, remote work, and flexible working hours.
• Performance-driven bonuses, regular compensation reviews, and an Employee Stock Ownership Plan.
• Time off, special leave days, and well-being support.
• Career mobility, internal upskilling, mentorship, onboarding, and training programs.
• Short- and long-term international mobility opportunities in global hubs.
• Inclusive, equal-opportunity workplace built around diverse backgrounds and perspectives.