Senior Technical Account Manager (SaaS)

Location: Remote in Mexico; Mexico City, Mexico

Company

hirify.global provides technology that helps online merchants approve legitimate orders, protect revenue, and prevent fraud across global e-commerce.

What you will do

• Integrate merchants through customized OMS and e-commerce API integrations and platforms including VTEX, Shopify, Magento, BigCommerce, and NetSuite.
• Act as the primary technical contact for Latin American merchants and communicate integration status, milestones, and success criteria to client stakeholders.
• Research, troubleshoot, and escalate technical customer issues to Billing, Claims, Chargebacks, Implementations, Customer Success, Product, and Engineering teams.
• Partner with Customer Success, Product, Risk, Marketing, Engineering, and system integrators to improve customer outcomes.
• Document implementation methods, best practices, support progress, and customer feedback in CRM.
• Provide hirify.global Console training, become a subject matter expert, and support onboarding of new team members.

Requirements

• 6 years of technical experience with SaaS solutions.
• Strong understanding of API terminology and tools, including GET, POST, PUT, JSON, webhooks, listeners, Postman, and GitHub.
• Experience with JSON, Python, PHP, APIs, web technologies, scripting tools, Looker, SQL, and Salesforce.
• Ability to analyze complex situations, create action plans, lead technical conversations with executive stakeholders, and guide peers toward key goals.
• Fluent English and Spanish are required.
• Excellent written communication, presentation, organization, troubleshooting, and stakeholder management skills.

Nice to have

• Experience with e-commerce, financial or payment systems, and fraud mitigation.
• Portuguese language proficiency.

Culture & Benefits

• Flexible work arrangements, telework support for home internet, and a remote-friendly setup.
• Health, dental, vision, and life insurance.
• Annual performance bonus, Christmas bonus, food vouchers, stock options, and paid parental leave.
• Paid vacation, vacation premiums, and paid holidays.
• Dedicated learning budget through Learnerbly and on-demand therapy for employees and dependents.
• Company social events and employee merchandise.

Hiring process

• Reasonable accommodations are available for candidates who need individualized support during the hiring process.