Delivery Customer Success Manager (IT)

Location: Mexico City, Mexico; hybrid model

Company

hirify.global provides software and cloud solutions globally, helping organizations optimize software investments, modernize applications, and use cloud, data, and AI technologies.

What you will do

• Manage customer requests from initial inquiry through operational follow-up and invoicing coordination.
• Prepare and manage quotations, renewals, and annual agreements for assigned accounts.
• Support Account Managers with day-to-day customer and commercial activities.
• Coordinate internal teams to deliver customer requirements and resolve issues on time.
• Identify risks, remove operational roadblocks, and maintain clear communication with customers and stakeholders.

Requirements

• Experience in the Information Technology industry is required.
• Experience supporting customers and commercial teams in a customer-facing environment.
• Experience managing quotations, renewals, and operational customer requests from initiation through completion.
• Ability to coordinate multiple stakeholders across different business areas.
• Strong prioritization, organization, and problem-solving skills in a fast-paced environment.
• Intermediate English is preferred.

Nice to have

• Microsoft licensing experience.

Culture & Benefits

• Comprehensive health and well-being programs.
• Continuous learning and career development opportunities.
• Performance-based incentives.
• Flexible and hybrid work models.