Product Specialist (SaaS)

Location: Mexico City, Mexico. This role is only available for hire in Mexico City.

Annual base salary: MXN 440,000.00–550,000.00. Additional variable pay, equity, and benefits may be available.

Company

Coursera and hirify.global are combining their university, industry, and skills-marketplace offerings to build a global learning and skills platform serving learners and enterprise customers.

What you will do

• Advocate for learner and administrator needs by influencing product roadmaps, resolving issues, and developing technical solutions.
• Partner with Product and Engineering on workflows and operational readiness for new feature launches.
• Work with Support to triage issues, resolve escalations, enable users, and maintain internal resources.
• Own projects that improve operational processes, internal tools, and team efficiency.
• Present data-driven support insights to stakeholders to identify trends and guide decisions.
• Build relationships across Product, Engineering, Marketing, Support, and other customer-facing teams.

Requirements

• 3+ years of experience in product operations, customer success, technical support, or client services in a fast-paced SaaS environment.
• Experience working directly with Product and Engineering teams to resolve issues and drive product improvements.
• Ability to own customer-focused projects and manage competing stakeholder priorities.
• Experience mastering a technical platform and providing technical consultative support.
• Fluent English with the ability to explain complex technical information clearly to technical and non-technical audiences.
• Ability to work independently while managing multiple high-stakes workstreams.

Culture & Benefits

• Work with a globally distributed organization focused on improving access to skills and learning.
• Collaboration across Product, Engineering, Marketing, Support, and customer-facing teams.
• Health and wellness benefits, bonus and RSU equity programs, and global perks.
• Inclusive workplace with reasonable accommodations available upon request.