Field Service Technician (Automation)

Location: Onsite in Salem, New Hampshire, USA; regional travel within Massachusetts (30–40%) and occasional travel across North America.

Salary: $54,000–$74,800 per year, plus medical, dental, vision, disability, 401(k), PTO, and other benefits.

Company

hirify.global develops AI-powered robotic and software platforms for high-density warehouse automation and supply chain operations.

What you will do

• Perform preventive, corrective, and breakdown maintenance on robotic bots, conveyors, lifts, motors, sensors, and material-handling equipment.
• Troubleshoot and repair PLC-controlled systems, electrical circuits, control panels, HMIs, drives, and electromechanical components.
• Diagnose equipment faults and operational disruptions to restore system functionality and minimize downtime.
• Monitor alarms, logs, system performance, and operational data to identify recurring faults and reliability concerns.
• Collaborate with customers, operations, hardware, software, systems engineering, and site leadership teams.
• Maintain CMMS records and troubleshooting documentation while supporting training, technical initiatives, and site go-live activities.

Requirements

• Associate degree, technical certification, or equivalent hands-on experience in electrical engineering, electro-mechanical technology, mechatronics, automation technology, or a related field.
• At least 2 years of hands-on experience supporting automated systems in warehouse, distribution, manufacturing, or material-handling environments.
• Experience troubleshooting electromechanical equipment and repairing electrical circuitry, control panels, motors, sensors, and automation hardware.
• Ability to read electrical schematics, controls diagrams, and mechanical drawings and work in live operational environments.
• Knowledge of preventive maintenance, breakdown response, equipment recovery, CMMS documentation, and customer-facing technical communication.
• Must comply with lockout/tagout, electrical safety, machine guarding, conveyor safety, fall protection, and other site safety requirements.

Nice to have

• OSHA, NFPA 70E, electrical safety, or vendor-specific automation certifications.
• Working knowledge of CMMS systems and maintenance documentation practices.

Culture & Benefits

• Work directly in live customer retail and fulfillment environments.
• Support safe, efficient, and reliable operation of automated systems.
• Medical, dental, vision, disability, 401(k), PTO, and other benefits.
• Work may involve stairs, elevated areas up to 45 feet, restrictive spaces, temperatures from 0°F to 80°F, and lifting items up to 80 pounds.
• Ability to stand and walk for 10–12 hours and use required PPE, including fall protection where applicable.