Customer Success Specialist (AI/Fintech)

Location: Paris, Île-de-France, France

Company

hirify.global is building an AI-powered agentic platform that automates enterprise finance workflows across Finance, Procurement, and Operations.

What you will do

• Guide users through best practices and support customer onboarding and enablement.
• Build relationships with customer teams and provide proactive support for questions, feedback, and feature requests.
• Track account health and identify insights that demonstrate measurable customer ROI.
• Collaborate with Customer Success Managers to support retention, upsell, and deeper product adoption.
• Partner with Product, Implementation, and Growth teams to address customer needs.
• Contribute to customer success playbooks and best practices.

Requirements

• Recent graduate or 1–2 years of experience in SaaS, consulting, or customer-facing roles.
• Fluent English required; French is a plus.
• Strong communication, presentation, analytical, organisational, and relationship-building skills.
• Academic background in business, economics, finance, or engineering.
• Comfort using Notion, HubSpot, and Excel, with the ability to learn new tools quickly.
• Proactive, reliable, accountable, structured, and resilient in a fast-paced environment.

Culture & Benefits

• Career-launching opportunity with progression toward a Customer Success Manager role.
• Early ownership and direct exposure to enterprise customers.
• Work focused on the intersection of finance, technology, and AI.
• Values include resilience, continuous growth, trustworthiness, and accountability.