VP of Post-Sales (AI)

Location: On-site in San Francisco, California; remote work is available for exceptional candidates within the US. Bay Area presence is preferred for in-person leadership collaboration.

Salary: $275K–$350K annually, plus equity and benefits.

Company

hirify.global is building a search engine for AI: a web-scale retrieval and research API that provides LLMs and AI agents with fast, cited access to the live web.

What you will do

• Build and own the post-sales function, including its structure, tooling, metrics, team, and operating playbook.
• Design and run customer onboarding with clear milestones and fast time to first value.
• Build usage- and engagement-based health scoring and early-warning systems for expansion opportunities and contraction risk.
• Own renewals and forecasting, partnering with Sales on upsell, cross-sell, and consumption growth.
• Oversee technical and customer support, including standards, tooling, staffing, response times, and resolution quality.
• Own Net Dollar Retention and report performance to the executive team and board while partnering with Sales, Product, Engineering, and the CRO.

Requirements

• 15+ years of technology industry experience, including substantial post-sales, customer success, or account management leadership.
• Previous VP-level or equivalent experience leading a post-sales or customer success organization at a B2B software or API company.
• Demonstrated ownership of NDR, GRR, or net revenue retention at a relevant company scale.
• Experience building health scoring, usage instrumentation, or early-warning systems for churn and expansion.
• Ability to operate in a fast-moving environment and build a new function and playbook.
• Strong executive presence and cross-functional collaboration skills.

Nice to have

• Experience at an AI/ML company or with AI-native customers.
• Experience with consumption- or usage-based pricing for APIs, infrastructure, or other metered products.

Culture & Benefits

• Build-stage role with significant ownership over the post-sales organization.
• In-person collaboration with the leadership team is valued.
• Competitive base salary, meaningful equity, and benefits.