Supervisor, Operations (Field Service)

Location: North Carolina, offsite; hybrid role with 75%–100% local travel within the assigned territory

Salary: $76,640–$114,960 annual, plus a target performance-based annual cash incentive of 10% of base pay

Company

hirify.global develops smart hardware and software solutions for organizations, employees, customers, and partners.

What you will do

• Lead day-to-day field repair operations and supervise up to 10 employees or contractors.
• Hire, onboard, train, assign work to, coach, and evaluate team members in partnership with HR.
• Track productivity, work-in-progress, hold reports, customer SLAs, and site KPIs; prepare performance reports for leadership.
• Manage parts inventory and ensure compliance with safety, quality, 6S, and ISO standards.
• Diagnose complex issues and perform physical and mechanical repairs, retrofits, and software updates on Zebra products at customer sites.
• Handle escalations, site surveys, depot repair quality analysis, proof-of-concept work, customer communication, and device training.

Requirements

• Associate’s degree in a related field or equivalent supervisory experience in a related industry.
• At least 6 years of relevant experience, including 2–4 years in technical field service or repair.
• At least 1 year of team lead or supervisory experience.
• Intermediate MS Office skills and working knowledge of quality or statistical analysis tools and ISO standards.
• Strong written and verbal communication, customer interaction, problem-solving, and decision-making skills.
• Reliable transportation, an acceptable driving record, and the ability to travel locally 75%–100%; ability to lift up to 50 lbs, work on ladders up to 10 ft, and operate scissor or boom lifts up to 60 ft.

Nice to have

• A+ certification or willingness to complete it.

Culture & Benefits

• Healthcare, wellness programs, inclusion networks, learning and development opportunities, and employee assistance programs.
• Paid time off, parental leave, traditional insurance offerings, and community service days, depending on the country of employment.
• Hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day.
• Eligibility for annual cash incentive programs and, for some roles, long-term incentive equity awards.