Global Assist Specialist

Location: Remote, anywhere in Hungary

Company

hirify.global provides critical communications and enterprise safety solutions that help organizations anticipate, respond to, and recover from critical events.

What you will do

• Provide initial response and assistance for client situations worldwide.
• Collaborate with client stakeholders and manage the full incident and case lifecycle.
• Record incident details in the Case Management System and perform related data administration.
• Coordinate medical treatment and security support with clinical teams and external partners.
• Collaborate with internal partners on Mass Communications Platforms.
• Develop processes and procedures, attend team meetings, provide effective handovers, and escalate issues and risks.

Requirements

• Experience in emergency response, customer service, or a call center environment.
• Fluent written and spoken English required.
• Strong communication, interpersonal, administrative, problem-solving, and critical-thinking skills.
• Ability to remain empathetic, professional, and calm under pressure while managing multiple tasks.
• Proficiency in Microsoft Office and willingness to learn new systems.
• Availability for flexible hours, including days, nights, weekends, and holidays.

Culture & Benefits

• Remote, home-based work arrangement in Hungary.
• Full-time employment.
• Attractive salary package and exceptional benefits.
• Regular team meetings and structured handover and feedback.