Customer Support Specialist, Italian and English Speaking

Location: Remote within Hungary; optional on-demand seat in the Astoria office.

Company

hirify.global provides AI-powered software solutions for secure connectivity, IT support, and customer success.

What you will do

• Provide first-line support for product-related customer inquiries through inbound calls, callback requests, and email.
• Initiate test scenarios and remote sessions with customers when needed.
• Take ownership of user problems and proactively troubleshoot issues.
• Document customer inquiries and issues in Salesforce.
• Gather information from customers and systems and collaborate with next-level support to investigate complex problems.
• Work independently and with other teams while continuously improving product and technical knowledge.

Requirements

• Excellent written and verbal Italian and English communication skills, with the ability to explain complex concepts clearly.
• Previous customer-facing IT support experience, including software and hardware configuration or troubleshooting.
• Strong troubleshooting, analytical, prioritization, and time-management skills.
• Ability to learn new technologies, work collaboratively, and share best practices.
• Ability to work remotely from Hungary.

Culture & Benefits

• Full remote work within Hungary with an optional office seat.
• Health benefits, life and disability insurance, paid time off, paid holidays, volunteer time off, quarterly self-care days, and no-meeting days.
• Tuition and reading reimbursement programs supporting continuous learning.
• Wellness, employee assistance, coaching, gym reimbursement, and charitable employee programs.
• Performance bonus and monthly remote-work stipend for home-office expenses.
• Open-minded, inclusive, and collaborative working environment.