Founding Customer Marketing Lead (AI)

Location: On-site in San Francisco or New York, United States

Company

hirify.global builds an AI research platform that conducts in-depth customer interviews, analyzes conversations, and delivers executive-ready insights.

What you will do

• Own and grow the customer community across key customer personas.
• Create valuable community programming through events, networking, peer learning, webinars, panels, dinners, and community rituals.
• Build trusted customer relationships and identify advocates who can share authentic experiences.
• Partner with Sales to build and manage a customer reference program for enterprise conversations.
• Collaborate with Sales, Customer Success, Marketing, and Events to create customer experiences and advocacy programs.
• Measure engagement, advocacy, community participation, and sales impact, then scale the strongest programs.

Requirements

• 5+ years of experience in B2B SaaS customer marketing, community, advocacy, lifecycle, field or customer programs, or related roles.
• Experience working with enterprise customers and senior stakeholders.
• Experience building or managing customer communities, advocacy or reference programs, customer advisory boards, or customer events.
• Strong customer relationship, hosting, facilitation, interviewing, and networking skills.
• Ability to operate as a senior individual contributor in an early-stage environment and build a function from zero to one.
• Ability to move between strategy and execution while staying organized and focused on customer experience.

Nice to have

• Experience helping customers become speakers, hosts, references, storytellers, and champions.
• Experience building customer marketing functions at a fast-growing AI company.

Culture & Benefits

• Full medical, dental, and vision coverage, with FSA/HSA and life insurance options.
• Meaningful equity ownership and competitive compensation.
• Annual learning stipend for books, courses, conferences, coaching, and language lessons.
• Wellness stipend, AI tools stipend, and meal support.
• Flexible take-what-you-need vacation policy, company offsites, and team events.
• High ownership and room to build end-to-end processes from scratch.