Customer Marketing Manager, Industries (AI)

Location: San Francisco, CA or New York City, NY; hybrid office attendance required at least 25% of the time, with at least monthly attendance in one of these offices and up to 40% travel

Annual salary: $255,000–$255,000 USD

Company

Anthropic builds reliable, interpretable, and steerable AI systems designed to be safe and beneficial for users and society.

What you will do

• Own customer storytelling for a portfolio of industries, from identifying stories through creation, approval, and distribution.
• Identify priority verticals where customer proof points can accelerate adoption and build the corresponding story pipeline.
• Develop early customer wins into referenceable accounts, flagship narratives, and customer advocacy programs.
• Build relationships with customer executives and champions while guiding stories through stakeholder, brand, and legal approvals.
• Partner with Sales, account teams, Communications, brand, and creative teams on advocacy plans, announcements, press, social content, video series, and high-visibility campaigns.
• Measure program impact and create playbooks, processes, and frameworks that scale customer storytelling across industries.

Requirements

• Excellent written and verbal storytelling skills, demonstrated through technical customer stories that drove business results.
• Experience building relationships with technical executives and business leaders at large enterprises.
• Experience guiding customers from early success to public advocacy, including stakeholder alignment, approvals, and brand and legal review.
• Experience partnering with Communications or PR teams to turn customer milestones into announcements and press moments.
• Experience creating content in multiple formats, including text, video, and event content, with a data-driven approach to measuring impact.
• Bachelor’s degree or equivalent education, training, and experience; ability to manage multiple priorities and collaborate across Sales, Product, and Communications.

Nice to have

• 6+ years of experience in customer marketing or customer advocacy, ideally in B2B SaaS or enterprise technology.
• Experience marketing with or to enterprises in manufacturing, energy, retail, media, travel, or similar traditional industries.
• Experience building customer marketing or advocacy programs in new markets, segments, or verticals.
• Experience with customer advisory boards, executive events, customer loyalty programs, or communities.

Culture & Benefits

• Collaborative environment focused on building beneficial AI systems through research, engineering, policy, and business work.
• Competitive compensation and benefits, including optional equity donation matching.
• Generous vacation and parental leave.
• Flexible working hours and office-based collaboration.
• Visa sponsorship may be available, with reasonable efforts and immigration lawyer support for successful candidates.

Hiring process

• Applications are reviewed on a rolling basis with no stated deadline.
• Candidate AI usage is subject to Anthropic’s application-process guidance.