Communities Lead (AI)

Location: In person five days a week at the Flatiron office in New York, with occasional travel for customer meetings and industry events.

Salary: $125,000–$200,000 per year, plus equity plan and benefits.

Company

hirify.global builds production-grade AI agents that perform long-horizon, end-to-end work for major accounting firms and recently raised $100 million at a valuation above $1 billion.

What you will do

• Build and own the customer community function, including partner advisory boards, customer councils, peer groups, user groups, roundtables, and customer advocate programs.
• Create forums, rituals, feedback loops, and customer experiences that help accounting firms learn from one another.
• Partner with Deployed Intelligence, Product, Product Marketing, Events, Sales, and leadership to turn customer perspectives into company insight.
• Surface customer stories, proof points, advocate voices, and recurring feedback themes.
• Develop a repeatable operating system for the customer community as the company scales.
• Launch programs that strengthen customer relationships and connect senior leaders and power users.

Requirements

• At least three years of experience in customer community, customer advocacy, customer success, customer marketing, product marketing, or a related B2B role.
• Experience running customer-facing or executive-facing programs end to end, such as advisory boards, councils, user groups, or roundtables.
• Ability to build a customer community function, rituals, and processes from scratch.
• Strong relationship-building judgment with senior partners, champions, and day-to-day users.
• Ability to convert customer conversations into clear themes, priorities, and recommendations.
• Availability to work in person five days per week in the New York Flatiron office and travel occasionally.

Nice to have

• Experience building customer advisory boards, executive councils, ambassador programs, or peer communities.
• Familiarity with accounting firms, CPAs, partners, practice leaders, and customer champions.
• Experience partnering with Product or Product Marketing on roadmap input, beta programs, research, or launch feedback.

Culture & Benefits

• Premium medical, dental, and vision coverage, plus life insurance.
• Six coaching sessions and six therapy sessions through Spring Health.
• Unlimited paid time off and 12 paid company holidays.
• Daily meal stipends, a stocked kitchen, and $300 toward a custom desk setup.
• Pre-tax commuter benefits and a 401(k) retirement plan.
• Monthly office activities, optional team happy hours, and parental leave.