Customer Marketer (AI)

Location: On-site, full-time at the New York City headquarters

Salary: $130,000–$160,000 annual base salary, plus bonus and equity

Company

hirify.global is a Series B startup building AI-powered conversational agents for home service companies, helping manage inbound calls, book jobs, qualify leads, and increase revenue.

What you will do

• Build and run hirify.global’s customer marketing function from the ground up.
• Source, interview, and package customer stories into case studies, quote libraries, ROI one-pagers, and video story materials.
• Own the customer reference program, including advocate identification, capacity management, activity tracking, and Sales support during enterprise deals.
• Build and manage the Customer Advisory Board, customer newsletters, product announcements, executive briefings, and lifecycle nurture communications.
• Partner with Creative, Customer Success, and Product Marketing on customer films, renewal advocacy stories, and launch testimonials.
• Own customer participation at the marquee industry conference, including speakers, panels, dinners, and on-site content capture; build a library of 25+ case studies in Year 1.

Requirements

• 4–6+ years of progressive experience in customer marketing, content marketing, or product marketing within B2B SaaS.
• Experience producing customer stories at volume, with 5–10 case studies, video stories, or operator-facing assets sourced and shipped.
• Strong interviewing, writing, storytelling, and customer relationship-building skills.
• Ability to build a function from scratch and work cross-functionally with Sales, Customer Success, Product Marketing, Brand, and Creative.
• Experience working directly with home services owners and general managers, including on-site interactions.
• Must work in-office full-time at the NYC location.

Nice to have

• Experience in vertical SaaS or another category with an operator-heavy customer base.
• Home services or trades experience.

Culture & Benefits

• Medical, dental, and vision insurance.
• Company-sponsored 401(k), flexible PTO, and U.S. federal holidays.
• Company-wide off-sites and daily in-office lunch.
• Dinner when working late, commuter benefits, and late-night rideshare.
• Standing desks, workspace accommodations, and core tools and software provided.
• Fast-moving, collaborative environment focused on speed, iteration, and impact.