Director, Customer Marketing & Community

Location: Hybrid in San Francisco or New York

Salary: $180,000–$200,000 base salary plus equity

Company

hirify.global builds AI agents and healthcare technology that support the patient journey, including specialty appointment scheduling and patient engagement.

What you will do

• Build the customer advocacy strategy, operating systems, and scalable programs for identifying and developing customer champions.
• Launch and scale peer communities, the Customer Advisory Board, executive engagement programs, and other customer initiatives.
• Develop a customer speaker bureau and prepare customers for industry events, webinars, press opportunities, and other high-profile engagements.
• Own the strategy and operating cadence for customer evidence, including case studies, testimonials, ROI stories, videos, and other proof points.
• Build and scale customer reference programs across Sales, analysts, media, marketing campaigns, product launches, and executive communications.
• Design AI-enabled workflows for research, customer interviews, content development, program management, and advocacy operations.

Requirements

• 7–10 years of experience in customer marketing, customer advocacy, customer success, community, field marketing, product marketing, or a related B2B discipline.
• Experience in healthcare, healthtech, or complex enterprise software is preferred.
• Experience building customer advocacy, customer marketing, executive engagement, community, or customer success programs with measurable business impact.
• Experience developing trusted relationships with senior healthcare executives and day-to-day operators.
• Ability to build programs from zero into repeatable operating systems, including advisory boards, executive communities, speaker bureaus, and reference programs.
• Excellent written and verbal communication, customer empathy, judgment, trend recognition, and ability to influence cross-functional stakeholders without authority.

Nice to have

• Healthcare, healthtech, or complex enterprise software experience.

Culture & Benefits

• Medical, dental, and vision insurance.
• Flexible PTO, professional development budget, and training opportunities.
• Office setup stipend, meals and snacks, fitness stipend, and commuter benefits.
• 401(k) and employee stock options.
• Values focused on customer impact, accountability, continuous improvement, and teamwork.