Account Manager, Commerce & Loyalty (NY/NJ)

Location: New York, New York, United States; full-time, in-office work five days per week

Salary: $131,400–$147,780 USD annual base salary for the Mountain View, CA pay range; bonus, sales incentives, equity, and benefits are additional.

Company

hirify.global provides a digital identity wallet and secure identity verification platform used by government agencies, healthcare organizations, and consumer brands.

What you will do

• Own renewal revenue and expansion quota for a portfolio of commercial and eRetailing accounts.
• Identify white-space opportunities and lead expansion sales cycles from discovery through contract amendment and close.
• Manage renewals beginning 180 days before expiration and mitigate churn by monitoring account health, usage, performance, and organizational changes.
• Negotiate multi-year renewals and master service agreements through complex procurement and vendor-management processes.
• Build relationships with e-commerce, MarTech, performance marketing, procurement, and executive stakeholders.
• Lead executive business reviews and relay retail-specific customer feedback to Product and product development teams.

Requirements

• 5+ years of experience in quota-carrying account management, customer success, or hunter sales roles.
• Deep knowledge of e-commerce, MarTech, performance marketing personas, and related budgets.
• Track record of achieving quota, meeting retention targets, and performing as a top contributor.
• Experience managing portfolios and closing opportunities with ACVs from $100,000 to $1 million on 6–12 month sales cycles.
• Ability to navigate complex retail organizations, maintain account stability during executive transitions, and develop multi-year growth plans.
• Ability to work onsite five days per week in New York City or another designated hirify.global office.

Nice to have

• Experience with apparel, consumer electronics, home goods, or sports and outdoors customers.
• Entrepreneurial experience in a growth-stage startup environment.

Culture & Benefits

• Values include customer focus, ownership, continuous improvement, curiosity, truthful communication, and attention to detail.
• Medical, dental, vision, health savings account, and flexible spending accounts.
• 401(k) with company match, parental leave, disability coverage, life insurance, and commuter benefits.
• Unlimited paid time off subject to policy and eight company-wide holidays.
• Learning and development benefit, employee assistance program, pet insurance, wellbeing resources, and childcare discounts.