Customer Operations & Inside Sales Representative (Semiconductor)

Location: Penang, Malaysia; Shift 1 (Malaysia)

Company

hirify.global develops semiconductor and high-tech solutions supported by field sales, applications engineering, product marketing, operations, and distribution partners.

What you will do

• Own customer relationships and end-to-end Lead-to-Order and Order-to-Cash activities for assigned accounts.
• Engage procurement and planning contacts to monitor demand outlook, design roadmaps, and order coverage.
• Manage orders, escalations, supply exceptions, licensing and design-related inquiries, coordinating resolutions with customers, distributors, and internal teams.
• Support sales and FAE teams with design registration reviews, pricing and quote requests, process documentation, samples, and new product introductions.
• Collect and analyze demand signals, prepare sales forecasts, maintain CRM opportunity data, and ensure correct distributor margins.
• Prepare pipeline reports, account summaries, and QBR materials, and train new sales team members on internal tools and processes.

Requirements

• Bachelor’s degree or equivalent experience in business or a related field.
• 3+ years of experience in customer operations, inside sales, or sales operations, preferably in semiconductor, electronics, or high-tech environments.
• Experience with high-touch technical sales and distribution models.
• Proficiency in CRM systems such as Salesforce, Excel, and ERP tools.
• Strong communication, interpersonal, organizational, multitasking, and problem-solving skills.
• Fluency in spoken and written English and Malay, or the local language of the assigned customer region.

Nice to have

• Understanding of the FPGA sales process.
• Strong business acumen and experience working against defined metrics and service expectations.

Culture & Benefits

• Regular, full-time employment.
• Commission eligibility.
• Cross-functional collaboration with business management, business operations, legal, field sales, FAEs, product marketing, operations, and distribution partners.
• Work in a customer-focused environment emphasizing ownership, resolution, and customer outcomes.