Senior Associate - Revenue Operations

Location: Chicago, United States; hybrid with 3 days per week in the office

Salary: $86,500–$97,000 per year for Illinois

Company

hirify.global operates Grubhub, a U.S. food ordering and delivery marketplace connecting diners with more than 415,000 merchants across over 4,000 cities through restaurant technology, online ordering, grocery delivery, and delivery services.

What you will do

• Support Sales, Onboarding, and Success teams by optimizing revenue operations, workflows, tracking, and operational systems.
• Manage sales enablement tooling, including telephony, SMS, and outreach systems, to improve contact rates and merchant acquisition efficiency.
• Govern merchant incentive payouts, audit deal structures, validate eligibility, and reduce financial leakage and manual errors.
• Optimize Salesforce agreement structures, opportunity management, page layouts, validation logic, reports, and automated workflows.
• Re-architect onboarding processes, improve Sales-to-Onboarding handoffs, and increase visibility into capacity, drop-offs, and time-to-revenue.
• Build merchant health dashboards, support next-best-action functionality, maintain CRM data integrity, and create scalable SOPs and playbooks.

Requirements

• 2+ years of experience in Revenue Operations, Sales Operations, or a similar go-to-market support role.
• Hands-on Salesforce experience, including reports, custom fields, page layouts, validation logic, and automated workflows.
• Proficiency in Excel or Google Sheets, including advanced formulas, logic modeling, and data scrubbing.
• Experience writing actionable SOPs and driving process adoption across sales and customer-facing teams.
• Strong organization, analytical rigor, autonomy, attention to detail, and ability to prioritize competing initiatives.
• Availability to work from the Chicago office three days per week is required.

Culture & Benefits

• Hybrid work model with the option to work in the office up to five days per week.
• Competitive compensation package with equity and a 401(k).
• Medical, dental, and vision plan options, plus company-paid short- and long-term disability coverage.
• Paid time off, flexible time off for exempt employees, paid vacation for non-exempt employees, paid sick leave, and paid parental leave.
• Discounted meals and exclusive perks across the hirify.global family of brands.
• Commitment to objective hiring, diversity, equity, and inclusion; employment eligibility is verified through E-Verify.

Hiring process

• Interview scheduling and candidacy information are shared via email or text.
• Accommodation requests can be discussed during the interview process.