General Manager (Transit Operations)

Location: Montgomery, AL; on-site daily operations required.

Base salary: $110,000–$160,000 annually, excluding equity or variable pay where applicable.

Company

Via uses technology to transform transportation and operates intermodal transit services.

What you will do

• Manage the on-site daily operations of Via’s Montgomery transit service.
• Prioritize real-time operational issues for drivers and dispatchers and develop scheduling solutions for a round-the-clock team.
• Manage, mentor, coach, and develop dispatchers, shift managers, and drivers.
• Build relationships with driver partners, customers, community leaders, and local organizations.
• Collaborate with Via senior management and external partners while defining team metrics and reporting weekly KPI performance.
• Analyze operational data, improve processes, allocate resources, maximize efficiency and customer satisfaction, and ensure compliance with applicable policies and regulations.

Requirements

• At least 6 years of experience as an operations manager.
• Independence, self-direction, and comfort working in fast-paced environments with a high level of responsibility.
• Strong, tactful communication skills and the ability to adapt tone to different situations.
• Commitment to delivering a world-class customer service experience.
• Detail-oriented, action-oriented execution and the ability to operate autonomously.
• Exceptional leadership skills and extensive experience leading support teams.
• Flexibility, adaptability, and the ability to respond to rapid change and solve problems creatively.
• At least 3–5 years of experience managing teams and developing people.
• Ability to manage multiple tasks, delegate, prioritize, and take responsibility.
• Successful completion of a drug test, criminal background check, and motor vehicle records check is mandatory for employment.

Nice to have

• Experience working in transit.

Culture & Benefits

• Fast-paced technology environment with a high level of autonomy and responsibility.
• Opportunity to build and improve a first-of-its-kind intermodal transit operation.
• Free medical plans.
• 401K matching.
• Salary may also include equity or variable pay where applicable.