Associate Account Manager, SMB Accounts

Location: Chicago, Illinois; hybrid work with three days per week in the office

Salary: $38,400–$48,000 base salary annually; $48,000–$60,000 on-target earnings range with uncapped commission.

Company

Grubhub is a U.S. food ordering and delivery marketplace operating as part of hirify.global, connecting diners with more than 415,000 merchants across over 4,000 cities.

What you will do

• Manage an assigned book of SMB restaurant accounts, focusing on retention, engagement, and long-term partnerships.
• Contact merchants considering cancellation, identify root causes, resolve issues, and handle objections to prevent attrition.
• Manage paused accounts and restore them to active order-taking status.
• Update contracts and account information, process ownership changes, and support legal and fraud-related issues.
• Help merchants attract diners, increase orders, and improve service quality through product education, marketing support, upselling, and promotions.
• Resolve payment, tax, and partner inquiries while managing SLAs and a round-robin support queue.

Requirements

• 1–2 years of customer service experience; experience with restaurant owners is a major plus.
• Strong verbal and written communication skills and confidence making outbound phone calls.
• Strong problem-solving, multitasking, prioritization, and real-time customer support skills.
• Proficiency with Windows PC applications, keyboard navigation, and learning new computer programs.
• Successful completion of role training and demonstrated proficiency in the training material.
• Ability to work from the Chicago office three days per week, with reliability, punctuality, flexibility, and good attendance.

Nice to have

• Experience working with restaurant owners or in the restaurant industry.
• Experience with Salesforce, Zendesk, or similar CRM systems.

Culture & Benefits

• Hybrid collaboration with the option to work in the office up to five days per week.
• Competitive compensation with equity and uncapped commission.
• 401(k) and medical, dental, and vision plans.
• Company-paid short- and long-term disability coverage, paid time off, vacation, and sick leave.
• Paid parental leave, discounted meals, and exclusive perks across the hirify.global family of brands.
• Commitment to diversity, equity, inclusion, and objective hiring practices.

Hiring process

• Interview scheduling and candidacy updates are provided by email or text.
• Accommodation support is available during the interview process upon request.