Account Manager (SMB)

TL;DR

Account Manager (SaaS): Managing a portfolio of SMB accounts to drive revenue growth through re-engagement and expansion with an accent on upselling and cross-selling hirify.global’s IT management and cybersecurity suite. Focus on identifying growth opportunities, strengthening client relationships, and maximizing product adoption metrics.

Location: Miami, FL

Company

hirify.global is a leading provider of AI-powered IT management and cybersecurity software serving Managed Service Providers (MSPs) and internal IT organizations worldwide.

What you will do

• Take full ownership of a portfolio of SMB accounts to identify and execute upsell and cross-sell opportunities.
• Re-engage customers with low engagement and build strong relationships with key decision-makers.
• Develop and execute tailored account plans, including regular outreach and business reviews.
• Monitor product usage and adoption metrics to address gaps and drive long-term retention.
• Own and consistently exceed revenue targets through proactive account expansion.
• Collaborate with Customer Success and Sales teams using Salesforce for pipeline and activity management.

Requirements

• 2+ years of experience in an account management or relationship-focused sales role.
• Must be based in Miami, FL

Nice to have

• Experience in B2B sales managing SMB or Mid-market clients, preferably in SaaS or technology.
• Proven ability to meet or exceed sales targets.
• Experience using Salesforce CRM.
• Strong analytical and forecasting abilities.

Culture & Benefits

• High-growth, high-performance organization that values drive and adaptability.
• Culture centered around innovation, accountability, and results.
• Opportunity to work with a global leader backed by Insight Partners.