Customer Operations Associate - Americas

Location: Bogota, Colombia; hybrid work model

Company

hirify.global provides a full-stack cloud communication platform used by organizations worldwide.

What you will do

• Administer CRM data, including campaigns, lead assignment, opportunity closing, segmentation, case resolution, and dashboards.
• Monitor CRM data quality and improve customer-facing processes, tools, documentation, training, and onboarding.
• Prepare reporting and analysis at product, regional, and customer levels.
• Collect and consolidate weekly, monthly, quarterly, and yearly sales forecasts for Sales Management.
• Support KPI and target setting, incentive calculations, quarterly planning, account planning, and commission-related activities.
• Coordinate with sales, marketing, growth, customer success, and other stakeholders to improve operational visibility and collaboration.

Requirements

• Experience in Customer Operations, Sales Operations, Revenue Operations, or a similar data-driven role.
• Hands-on experience with CRM tools; Salesforce experience is preferred.
• Strong analytical skills and comfort with numbers, data, forecasting, reporting, KPIs, and process improvement.
• Fluent English and either Spanish or Portuguese required.
• Strong communication, organization, problem-solving, and stakeholder-management skills.
• Ability to manage multiple priorities accurately and troubleshoot issues logically.

Culture & Benefits

• Hybrid work with flexible working hours, tailored to local regulations.
• Time off, special leave days, and well-being support.
• Performance-driven bonuses, regular compensation reviews, and an Employee Stock Ownership Plan.
• Onboarding, mentorship, training, upskilling, and internal career mobility.
• Short- and long-term international mobility opportunities across worldwide hubs.
• Inclusive, equal-opportunity workplace focused on diverse backgrounds and perspectives.