Reputation Manager (Fintech)

Location: Hybrid position based at the Plano, Texas headquarters, with in-office presence required Tuesday through Thursday each week. Candidates must already possess the right to work in the United States; employment-based visa sponsorship is not available.

Salary: $65,000–$85,000 per year, depending on location, experience, training, knowledge, and skills.

Company

hirify.global provides an app-based on-demand pay platform that enables employees to access earned wages before payday and supports financial wellness.

What you will do

• Manage hirify.global's reputation across the App Store, Google Play, Trustpilot, G2, BBB, and social media.
• Respond to public reviews and comments in a timely, empathetic, and brand-aligned voice.
• Define response frameworks, escalation criteria, service-level expectations, and crisis-tier classifications.
• Investigate recurring complaints, identify root causes, and partner with Support, Product, Marketing, Operations, and Customer Success on systemic improvements.
• Design and execute customer advocacy and review-generation campaigns, including audience, messaging, timing, and channel strategy.
• Track reputation metrics and provide monthly insights and recommendations on ratings, sentiment, response times, and resource allocation.

Requirements

• 2–4 years of experience in customer support, community management, reputation management, or social media.
• Strong written communication skills and the ability to respond clearly and empathetically.
• Strong organization, attention to detail, and comfort managing multiple platforms and high volumes of feedback.
• Problem-solving mindset with the ability to investigate underlying issues and connect customer feedback to product or operational improvements.
• Ability to exercise independent judgment on customer-facing communications, prioritization, escalation, and reputational risk decisions.
• Must already have United States work authorization without requiring employment-based visa sponsorship now or in the future.

Nice to have

• Experience responding to reviews or managing social media communities.
• Familiarity with Zendesk, Intercom, Sprout Social, or reputation management tools.
• Experience in fintech, HR tech, or B2B SaaS.

Culture & Benefits

• Flexible PTO with no accrual caps.
• 10 paid holidays, including Christmas Eve and New Year's Eve.
• Medical coverage through Blue Cross Blue Shield of Texas, plus dental and vision coverage through MetLife.
• FSA, basic life and AD&D insurance, and an Employee Assistance Program.
• 401(k) with a 100% match up to 3% of salary, eligible after 90 days.
• Values-driven culture centered on humility, grit, continuous improvement, and growth.