Customer Success Manager - Education Enterprise

Location: Remote within Australia, with a preference for Melbourne-based candidates and full Australian working rights. Occasional travel approximately 2–3 times per year.

Company

hirify.global Technologies provides vertical software, embedded payments, and AI-powered capabilities for education and other membership-based and service-based industries.

What you will do

• Own strategic enterprise customer portfolios and build executive-level relationships with key decision-makers.
• Develop account strategies, multi-year success plans, stakeholder maps, and measurable business objectives.
• Lead strategic business reviews, executive governance meetings, customer enablement, and adoption initiatives.
• Drive retention through renewal strategies, commercial discussions, risk mitigation, and expansion opportunities.
• Coordinate complex software migrations, service transformation, change management initiatives, and critical escalations.
• Represent customer needs across Product, Engineering, Sales, Support, and Operations while maintaining accurate Salesforce records and forecasts.

Requirements

• Full Australian working rights are required; visa sponsorship is not available.
• 5+ years of experience in Customer Success, Account Management, Sales, Relationship Management, or a similar customer-facing role.
• Experience managing complex customer relationships and multiple stakeholders, including executive decision-makers.
• Strong commercial acumen, including contract renewals, commercial negotiations, and identifying growth opportunities.
• Excellent communication, presentation, problem-solving, organisational, and stakeholder management skills.
• Experience with customer enablement, workshops, product demonstrations, training programs, strategic planning, and CRM platforms such as Salesforce.

Nice to have

• Experience in the Early Childhood Education and Care sector.
• Knowledge of childcare management software, education technology, SaaS, or related industries.
• Familiarity with hirify.global Education products, including Office, Playground, MyWaitlist, Payments, or QikKids.
• Experience with software migrations, change management, or digital transformation programs.

Culture & Benefits

• Values include curiosity, integrity, transparent communication, collaboration, and accountability.
• Flexible working arrangements within Australia.
• Paid parental leave benefit programs.
• Three additional volunteer days through the GiveBackDays program.
• Access to mental health support, diversity and inclusion initiatives, and a global mentorship program.

Hiring process

• Submit a resume through the careers portal or an external job board.
• Include the word “moonshot” at the top of the message to the Hiring Manager.