Technical Success Architect (Application Security)

Location: Remote US

Company

hirify.global builds an application security platform that uses software call graphs to identify, prioritize, and remediate critical risks across complex software estates.

What you will do

• Own strategic, high-ARR enterprise accounts and drive adoption, retention, expansion, and customer satisfaction.
• Build relationships with security, engineering, business, and executive stakeholders and translate customer goals into measurable value plans.
• Create account plans, coordinate multi-workstream initiatives, and manage customer enablement and success programs.
• Guide AppSec rollouts, security policies, integrated SDLC processes, onboarding, training, and platform adoption.
• Analyze usage and adoption trends, identify account risks, coordinate escalations, and drive timely resolution with internal teams.
• Partner with Sales, Product Management, Support, Professional Services, and Engineering while advocating for customer feedback and expansion opportunities.

Requirements

• 8+ years of experience in customer success, account management, or consulting with enterprise, high-ARR accounts.
• Experience in B2B SaaS or security and strong technical fluency in application security, software supply chain, CI/CD, and modern engineering practices.
• Ability to build trust and influence VP- and C-level stakeholders and run structured business reviews.
• Strong account, program, project, risk, and stakeholder management skills.
• Ability to analyze adoption data, quantify delivered value, and develop commercial recommendations.
• Exceptional communication skills and comfort using AI tools such as Claude to research accounts and streamline workflows.

Culture & Benefits

• Work at the intersection of developer productivity and application security.
• Customer-focused environment with an emphasis on ownership, data-driven decisions, and simplifying complex problems.
• Culture of learning from successes and misses, candid collaboration, and inclusive participation.
• Equal opportunity employer committed to diversity and inclusion.