Customer Growth Executive (CPaaS)

Location: São Paulo, Brazil; hybrid work model

Company

hirify.global operates a global full-stack cloud communication platform with more than 75 offices across six continents and an AI-first approach to workplace tools.

What you will do

• Build trusted relationships with assigned enterprise clients and drive customer health, satisfaction, retention, and growth.
• Act as the main client contact for business and technical expectations, coordinating escalations, product adoption, feedback, and internal resources.
• Meet quarterly KPIs covering gross profit, margin percentage, retention, product adoption, and cross-sell and up-sell performance.
• Coordinate account setup, route management, sender registration, content filtering, and other platform requirements with internal operations teams.
• Monitor client traffic, forecast business performance, minimize losses, and maximize gross profit and revenue.
• Maintain engagement and opportunity records in Salesforce and contribute feedback to internal tools and customer experience initiatives.

Requirements

• Strong enterprise customer relationship and account management skills.
• Ability to understand client business structures, processes, technical expectations, and solution adoption needs.
• Experience coordinating cross-functional teams including Customer Success, Sales Engineering, Support, Platform Operations, Revenue Assurance, and Analytics.
• Ability to analyze and forecast customer traffic, revenue, margin, retention, and adoption metrics.
• Excellent knowledge of cloud communication products, platforms, relevant markets, and competitive trends.
• Strong communication, critical thinking, mentoring, and onboarding capabilities.

Culture & Benefits

• Flexible working hours and a hybrid model combining in-person collaboration with remote work.
• Performance-driven bonuses, regular compensation reviews, and financial recognition.
• Employee Stock Ownership Plan with access to stock options.
• Time off, special leave days, and well-being support.
• Internal mobility, mentorship, onboarding, training, and upskilling programs.
• Short- and long-term international mobility opportunities across global hubs.