2 дня назад
Service Desk Analyst - Level II
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Service Desk Analyst - Level II (IT Support): Providing end-user support, resolving incidents and service requests, and restoring IT services within SLA targets with an accent on Microsoft environments, account setup, documentation, and customer-focused troubleshooting. Focus on diagnosing moderate technical issues, maintaining security standards, supporting Active Directory and endpoint tools, and collaborating with Helpdesk, Desktop Technology, and ATS teams during night-shift operations.
Location: Manila, Philippines; night shift role
Company
provides insurance-related services and promotes collaboration, expertise, and innovation.
What you will do
- Act as the single point of contact for IT support.
- Log, track, troubleshoot, and resolve incidents and service requests.
- Restore service promptly while meeting SLA targets.
- Create documentation for recurring tasks and assist with user account setup.
- Protect confidential information, maintain security standards, and support continuous service improvement.
- Assist with ad hoc projects and provide backup support to the Helpdesk, Desktop Technology, and ATS teams.
Requirements
- BS in IT or a related field.
- Experience with MS Office, Office 365, Microsoft Exchange, Outlook, and Windows 7/10.
- Knowledge of Active Directory, hardware troubleshooting, and basic network troubleshooting.
- Experience with SCCM or Intune.
- Strong analytical, communication, organizational, documentation, and customer-service skills.
- Ability to work independently and as part of a team.
Nice to have
- Experience with virtual machines and Citrix.
- Basic understanding of IT and insurance terminology.
Culture & Benefits
- Collaborative environment focused on expertise and innovation.
- Full-time employment.
- Night-shift work schedule.
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