IT Services Specialist

Location: Quezon City, Philippines; travel across APAC and on-site support for equipment moves or office relocations may be required.

Company

hirify.global provides an AI-powered experience orchestration platform connecting people, systems, data, and AI for enterprise customer and employee experiences.

What you will do

• Own L2/L3 escalations involving hardware, software, operating systems, network connectivity, and end-user technologies.
• Provide hands-on and remote support across APAC, including high-priority support for executives and VIP users.
• Manage the full device lifecycle, asset inventory, hardware ordering, invoicing, onboarding, and offboarding.
• Administer ServiceNow, Active Directory, Azure AD, Microsoft 365, SharePoint, Intune, and Autopilot.
• Improve MTTR, SLA compliance, first-time resolution, documentation, and knowledge content through recurring-issue analysis.
• Use AI-assisted diagnostics, automated scripts, endpoint analytics, and virtual agents to improve support efficiency while guiding junior specialists.

Requirements

• 3–4 years of experience troubleshooting, configuring, and repairing computer hardware, printers, software, network connectivity, and operating systems.
• Strong proficiency with Windows 10 and above, plus working knowledge of Azure AD, Active Directory, Intune, Autopilot, Microsoft 365, TCP/IP, VPN clients, and connectors.
• Excellent written and verbal English communication skills for supporting senior stakeholders and executive users.
• Experience with onboarding, training, and guiding junior team members.
• Experience supporting audiovisual collaboration technologies, including Zoom, as well as hardware ordering and invoicing.
• Ability to work independently, collaborate with global technical teams, and adopt emerging technologies such as AI and automation.

Nice to have

• A+ or Microsoft certification and ITIL Foundation certification.
• Experience with macOS, Linux, iOS, Android, Jamf, business telephony, cloud and VoIP environments, Teams, and ServiceNow.
• Knowledge of IT security and access management principles.

Culture & Benefits

• Flexible ways of working within a global organization.
• Mentorship, learning programs, leadership development, and education support.
• Paid volunteer time, August Free Fridays, well-being resources, and regionally tailored programs.
• Exposure to enterprise-scale AI technology and global IT initiatives.

Hiring process

• Application review by Talent Acquisition and the hiring team.
• Zoom interview followed by meetings with the hiring manager and interview team.
• Usually no more than five interviews, followed by final-step communication.