Enterprise Client Success Manager

Location: New York, United States

Salary: $140,000–$160,000 annual base salary

Company

hirify.global combines technology and human care to support families through bereavement and major life transitions, serving employers, insurers, and financial institutions.

What you will do

• Manage a portfolio of 6–8 strategic enterprise life insurance clients.
• Oversee end-to-end client implementation, engagement, upsells, and renewals.
• Handle day-to-day client communication, tasks, deliverables, meetings, and value reporting.
• Resolve client challenges and escalations in collaboration with Product, Marketing, Care, and Business Development.
• Use data and analytics to improve client outcomes and achieve client KPIs.

Requirements

• 6+ years of experience with strategic or enterprise clients in account management, client success, or consulting, preferably in SaaS.
• Experience managing the post-sale client lifecycle, including implementation, adoption, renewals, and upsells.
• Strong organizational, analytical, problem-solving, interpersonal, written, verbal, and presentation skills.
• Ability to work in a fast-paced, ambiguous environment and communicate strategically with clients.
• Experience collaborating with Sales, Product, and Marketing teams.
• Bachelor’s degree and familiarity with working with C-suite stakeholders.

Nice to have

• Experience at a high-growth, early-stage startup.
• Experience in the B2B2C vendor space, insurance technology, or healthcare technology.
• Strong client satisfaction and renewal track record.
• Familiarity with Salesforce or another CRM, Notion, and Slack.

Culture & Benefits

• Premium healthcare coverage and comprehensive paid time off.
• Flexible parental leave and bereavement support for employees and their families.
• Company-sponsored 401(k) plan with up to a 4% employer match.
• Competitive stock options, annual retreats, and team lunches for the New York office.
• Remote employee stipend.