Client Success Manager I (GovTech)

Location: Atlanta, GA 30324, hybrid

Salary: $55,000–$70,000 per year, plus annual bonus

Company

hirify.global is a technology company providing public safety organizations with an integrated technology suite spanning dispatch, body cameras, in-car video, mobile routers, and digital evidence systems.

What you will do

• Manage a Tier 4 portfolio of public safety agency clients as the primary Client Success contact.
• Maintain digital and virtual engagement, conduct bi-annual business reviews, and execute quarterly touchpoints.
• Monitor account health, adoption dashboards, and risk signals to identify engagement gaps and initiate outreach.
• Plan renewal strategies 12–18 months in advance and identify expansion opportunities through adoption insights.
• Coordinate risk mitigation plans and escalate issues to executive leadership when necessary.
• Collaborate with Sales, Support, Product, Engineering, and Marketing while processing quotes, purchase orders, sales orders, and CRM documentation.

Requirements

• 3+ years of experience in Client Success, Account Management, or customer-facing SaaS roles.
• Experience with high-volume account portfolio management and scaled customer success programs.
• Ability to identify customer risk indicators and proactively initiate engagement.
• Proficiency with CRM platforms; HubSpot experience is preferred.
• Strong organizational, written, verbal, and cross-functional coordination skills.
• Travel expectation: 5–10%.

Nice to have

• Experience supporting public sector, GovTech, or public safety organizations.
• Experience with HubSpot.

Culture & Benefits

• Flexible hybrid schedule.
• Medical, dental, vision, and 401(k) benefits with matching according to the plan.
• 15 PTO days and a floating holiday.
• Annual bonus and tuition reimbursement.
• Free chef-inspired lunch Monday through Thursday.
• Career growth in a collaborative, mission-driven company.