Customer Success Manager (Digital Health)

Location: Remote

Salary: $110,000–$135,000 per year, plus bonus eligibility, equity incentive, and competitive benefits.

Company

hirify.global provides concierge access to a premium radiology network of more than 5,000 vetted providers across 48 states, helping patients access imaging services while reducing costs for employers and payers.

What you will do

• Lead end-to-end customer onboarding and implementation, including customer-specific data feed configuration and management.
• Build strategic relationships with customer stakeholders, serve as a trusted advisor, and manage escalations.
• Analyze customer data and performance metrics to drive adoption and measurable outcomes.
• Deliver recurring reports and business reviews to key stakeholders.
• Represent customer feedback internally and influence product and service improvements.
• Collaborate with Sales, Product, Engineering, and Support to provide a seamless customer journey.

Requirements

• 5+ years of experience in Customer Success or Account Management, preferably in digital health and supporting large employer clients.
• Strong technical aptitude with data feeds, integrations, and system configurations.
• Experience managing complex vendor ecosystems within healthcare and benefits programs.
• Proven ability to build strategic relationships with customer stakeholders.
• Analytical mindset with experience delivering actionable insights through reporting and data analysis.
• Excellent project management skills and the ability to manage multiple priorities and deliver on time.

Culture & Benefits

• Remote work arrangement.
• Bonus eligibility in addition to base salary.
• Equity incentive plan.
• Competitive benefits plan.
• Opportunity to help improve access to radiology services and reduce imaging costs.