Customer Success Manager (Medtech)

TL;DR

Customer Success Manager (Medtech): Leading the successful onboarding, implementation, and long-term satisfaction of customers in a digital health solution environment with an accent on complex data feed management and strategic stakeholder relationships. Focus on analyzing performance metrics to drive adoption, influencing product development, and optimizing customer journeys to achieve measurable outcomes.

Location: Remote (USA)

Salary: $110,000–$140,000

Company

hirify.global is a digital health company solving the decades-old problem of accessing medical imaging exams by providing a concierge approach and a premium-quality radiology network.

What you will do

• Lead customer onboarding and manage data feeds and system configurations.
• Build trusted relationships with customer stakeholders and act as a strategic advisor.
• Analyze customer data and performance metrics to provide insights and drive adoption.
• Act as the voice of the customer to influence product development and service enhancements.
• Identify opportunities to optimize processes and improve customer experience.
• Collaborate cross-functionally with Sales, Product, Engineering, and Support teams.

Requirements

• 6+ years of experience in Customer Success, Account Management, or similar client-facing role in digital health.
• Strong technical aptitude for managing data feeds, integrations, and system configurations.
• Ability to manage ambiguity, build processes, and scale the CS organization.
• Experience managing complex ecosystem vendor partners in healthcare benefit programs.
• Proven track record of building strategic relationships with key customer stakeholders.
• Analytical mindset with experience delivering insights through reporting and data analysis.
• Excellent project management skills.

Culture & Benefits

• Competitive base salary with bonus eligibility.
• Participation in equity incentive and competitive benefits plans.
• Committed to diversity and equal employment opportunity.
• Provides accommodations for qualified individuals with disabilities.