Associate Customer Success Manager

Location: United States. Fully remote for candidates residing outside a 30-mile radius of a hirify.global office; hybrid for candidates within that radius, with three days per week in the office.

Salary: $55,700–$129,400 USD annual base salary, plus potential bonus, stock, and other incentive compensation.

Company

hirify.global provides cloud contact center software and cloud-based customer experience solutions.

What you will do

• Act as a trusted customer partner on use cases and product functionality.
• Coordinate cross-functional hirify.global teams on behalf of customers.
• Apply knowledge of hirify.global products, services, and support processes.
• Ensure timely and successful delivery of solutions aligned with customer needs and objectives.
• Assist with high-severity requests and issue escalations.

Requirements

• Experience in customer success, account management, business development, or another client-facing role is preferred.
• Ability to understand and work within complex projects and processes.
• Ability to manage multiple projects while maintaining close attention to detail.
• Excellent listening, verbal, and written communication skills.
• Self-directed and self-motivated approach.
• BA/BS degree or higher.

Culture & Benefits

• Team-first culture with an inclusive and diverse work environment.
• Health, dental, and vision coverage beginning on the first day of employment.
• Short- and long-term disability, basic life insurance, and a 401(k) plan with employer matching.
• Mental health support platform with therapy, coaching, and mindfulness resources.
• Employee stock purchase plan, paid time off, paid holidays, paid volunteer hours, and 12 weeks of paid parental leave.