Customer Success Manager (AI SaaS)

Location: Atlanta, Georgia, United States; hybrid work model.

Company

hirify.global develops AI-powered, SaaS-based multidomain master data management solutions that connect data across products, customers, and suppliers.

What you will do

• Manage a portfolio of enterprise customers throughout the customer lifecycle.
• Build trusted relationships and act as a strategic advisor to senior stakeholders.
• Drive product adoption and help customers achieve measurable business outcomes.
• Monitor customer health, satisfaction, engagement, and success metrics while mitigating risks.
• Collaborate with Sales, Professional Services, Product, and Support to maximize customer value and identify long-term growth opportunities.
• Share customer insights, influence product improvements, and develop long-term customer advocates.

Requirements

• 3+ years of experience in Customer Success, Account Management, Consulting, or another customer-facing role.
• Experience in a SaaS or enterprise software environment.
• Consultative mindset with the ability to translate customer goals into success plans and outcomes.
• Excellent communication and presentation skills, including engagement with senior stakeholders.
• Strong project and stakeholder management skills across enterprise customer portfolios.
• Curiosity and analytical thinking with the ability to turn customer behavior insights into action.

Culture & Benefits

• Hybrid work model with a focus on work-life balance.
• Global days off, learning days, and volunteer days through the MindFUL and MindFuel programs.
• International, multicultural environment with worldwide career opportunities.
• Access to learning platforms such as Udemy.
• Well-being initiatives, facilities, and activities supporting a healthy lifestyle.

Hiring process

• Interviews are conducted on a continuous basis.