Strategic Senior Customer Success Manager, Enterprise (Financial Services)

Location: New York or Atlanta, United States; hybrid workplace

Company

hirify.global provides products and services that help financial services organizations manage complex regulatory, operational, and technology requirements.

What you will do

• Own strategic relationships with critical enterprise customers and establish trusted partnerships with senior stakeholders.
• Build long-term account plans with Account Executives and connect customer priorities with product and executive teams.
• Drive product adoption, monitor customer health, identify growth opportunities, and lead risk remediation.
• Establish governance structures, communication cadences, and Executive Business Reviews.
• Lead recurring account meetings, negotiate complex renewals, and track outcomes in CRM tools.
• Share best practices and coach Customer Success colleagues.

Requirements

• 15+ years of experience in customer-facing relationship management with major financial services firms.
• Experience in vendor Customer Success, Account Management, or senior internal relationship management.
• Direct experience working in or with large financial services institutions.
• BA/BS in business, technology, or a related field, or comparable experience.
• Executive-level communication and presentation skills with confidence operating in the C-suite.
• Technical acumen, matrix management skills, strong organization, problem-solving ability, and experience driving outcomes through influence.

Culture & Benefits

• Collaborative work across Customer Success, Account Management, product, executive, and other internal teams.
• Hybrid work environment in New York or Atlanta.
• Applicable bonus programs are discussed during the recruiting process.