Senior Manager, Customer Success (SaaS)

Location: Remote anywhere in the United States, with a strong preference for candidates in Denver who are willing to work in a hybrid environment. The role may require travel to the Denver headquarters or other offices in North America. Applicants must be eligible to work in the United States without sponsorship.

Salary: $135,000–$150,000 base compensation per year, with an incentive variable included in most U.S. locations.

Company

hirify.global provides end-to-end SaaS solutions that digitally transform the service economy, including healthcare practice management software through EverHealth.

What you will do

• Lead a team of Strategic Customer Success Managers serving EverHealth’s largest and most complex customers across multiple products.
• Coach the team on consultative engagement, strategic account planning, value realization, renewals, and expansion.
• Own net revenue retention, customer health, and account growth across the strategic portfolio.
• Build standardized playbooks, success plans, QBRs, and executive alignment frameworks.
• Guide escalations, advise on complex customer situations, and drive programs that reduce churn risk and increase expansion.
• Collaborate with Product, Sales, Marketing, and Support while representing customer insights to leadership.

Requirements

• 5+ years of experience in SaaS Customer Success, Account Management, or Strategic Consulting, including 2+ years managing high-performing teams.
• Experience managing strategic accounts in multi-product or complex solution environments.
• Experience leading remote teams with a focus on measurable customer outcomes.
• Strong business acumen and ability to align Customer Success with retention, expansion, and ARR goals.
• Proficiency with Salesforce, ChurnZero or a similar Customer Success platform, and data-driven performance management.
• Strong communication, stakeholder influence, problem-solving, and collaborative leadership skills.

Nice to have

• Experience working with healthcare clients.

Culture & Benefits

• Flexible in-office, remote, or hybrid work within the United States.
• Health and wellness benefits, including an annual wellness stipend.
• 401(k) with up to a 4% match and immediate vesting.
• Flexible and generous time off.
• Employee Stock Purchase Program and Student Loan Repayment Program.