Senior GTM Operations Analyst (Rev Ops Analyst)

Location: Austin, Texas, United States

Company

hirify.global develops simple, powerful, and secure software solutions for business transformation, including Observability, Service Management, and Database products.

What you will do

• Design, document, and govern CRM workflows across Salesforce and Gainsight for enterprise sales and customer success processes.
• Identify customer lifecycle process gaps and develop scalable solutions with Operations, IT, and business stakeholders.
• Translate business requirements into system specifications, workflow configurations, process standards, and documentation.
• Manage multiple cross-functional initiatives from initiation through go-live, including project plans, requirements, testing, training, and post-implementation reviews.
• Coordinate user acceptance testing and lead globally distributed teams through structured delivery frameworks.
• Engage Sales, Support, Customer Success, and Revenue Operations stakeholders, presenting solutions and driving decisions.

Requirements

• Bachelor’s degree or equivalent experience.
• At least 5 years of experience in Revenue Operations, Customer Operations, or Sales Operations within a B2B SaaS or technology environment.
• Hands-on Salesforce CRM administration and workflow design experience; experience with Gainsight is relevant to the role.
• Strong understanding of the enterprise B2B sales lifecycle, including pipeline management, opportunity stages, renewals, and post-sale customer success workflows.
• Experience translating business requirements into system designs and documented process specifications, and managing global cross-functional projects.
• Project management certification such as PMP, PRINCE2 Foundation & Practitioner, or equivalent; fluent spoken and written English required.

Nice to have

• Experience with JIRA for project tracking and backlog management.

Culture & Benefits

• People-first environment focused on collaboration, accountability, and empathy.
• Work with global teams across EMEA and APAC and coordinate delivery across multiple time zones.
• Opportunity to support a major transformation from installed-base licensing to subscription models.
• Equal employment opportunity workplace.