Commercial Operations Associate (AI)

Location: New York, United States

Salary: $100,000–$140,000 annual base salary, plus variable compensation, equity, and benefits.

Company

hirify.global combines technology and compassionate human care to support families through bereavement and major life transitions, serving employers, insurers, and financial institutions.

What you will do

• Own the business value roadmap, track key metrics, and drive high-impact opportunities through execution.
• Build value frameworks, ROI assets, reporting systems, and repeatable best practices.
• Partner with Sales and Client Success to understand stakeholder needs, renewals, and the commercial value narrative.
• Work with Product to design and run experiments that identify features and opportunities that improve client outcomes.
• Coordinate cross-functional forums and workshops across Sales, Product Marketing, Product, and Client Success.
• Support commercial strategy, product launches, goal-setting, hackathons, social impact initiatives, and AI adoption.

Requirements

• 5+ years of professional experience in consulting, strategy, operations, or a similarly structured, fast-paced environment.
• Ability to manage complex projects and stakeholders across multiple functions and drive ambiguous challenges to results.
• Entrepreneurial, proactive approach with experience building from scratch and executing without relying on established playbooks.
• Ability to design experiments, draw defensible conclusions, and work effectively with imperfect data.
• Strong communication and presentation skills for translating complex frameworks into action with senior stakeholders.
• Ability to set strategy and execute it, with comfort using AI, data, analytics tools, and measurement frameworks.

Nice to have

• Bachelor’s degree.
• Management consulting or early-stage SaaS startup experience.
• Experience with product and technology teams, product marketing, or commercial strategy.
• Experience building or operating a cross-functional program or center of excellence from scratch.

Culture & Benefits

• Premium healthcare options, including plans with $0 deductibles.
• Comprehensive paid time off and flexible parental leave.
• Company-sponsored 401(k) with up to a 4% employer match and competitive stock options.
• Annual retreats, team lunches for the New York office, and a remote employee stipend.
• Bereavement care and premium access to the hirify.global platform for employees and their families.