Business Operations Specialist (AI)

Location: Seattle office, Washington, USA; onsite hands-on support required

Salary: USD 100,000–115,000 annually plus equity and a performance-based annual bonus

Company

Gradial builds an AI-native marketing operations platform that orchestrates martech stacks, workflows, and people to automate marketing execution.

What you will do

• Manage complex calendars and scheduling for senior GTM leaders, prioritizing competing requests and protecting leadership time.
• Coordinate customer meetings, travel, expenses, events, and offsites.
• Support employee onboarding and offboarding, including device setup, account provisioning, access changes, and equipment coordination.
• Provide frontline IT support for laptops, productivity tools, conference room technology, and common employee issues.
• Manage device inventory, access requests, software administration, and recurring IT workflows.
• Partner with the IT & Compliance Lead on security, compliance, process documentation, and operational improvement.

Requirements

• 2–4 years of experience in business operations, executive support, IT support, or a similar operational role.
• Experience troubleshooting common hardware, software, and access issues in a professional environment.
• Strong calendar management, organization, prioritization, judgment, communication, and follow-through.
• Ability to work across business productivity platforms and learn new systems quickly.
• Ability to handle confidential information and collaborate with executives, employees, customers, and external partners.
• Ability to work from the Seattle office and provide hands-on support for employees, devices, and workplace technology.

Nice to have

• Experience supporting senior GTM, Sales, or Marketing leaders.
• Exposure to identity and access management, device management, SaaS administration, or security and compliance workflows.
• Interest in developing a career in GTM operations or IT and security operations.

Culture & Benefits

• Performance-based annual bonus and meaningful equity awards.
• Medical, dental, and vision coverage, including fully covered employee premiums and 75% dependent coverage.
• Fertility and family-planning support, 401(k), and unlimited PTO.
• Seattle office with a gym, sauna, bike parking, and free lunch three days per week.
• Flexible work hours and a collaborative, fast-moving environment focused on learning, ownership, and impact.
• AI literacy is treated as a core competency, while interviews focus on the candidate's own thinking and communication.