Customer Success Advisor, DACH

Location: Barcelona, Spain

Company

hirify.global develops software that helps customers design and manufacture buildings, vehicles, factories, and other products.

What you will do

• Manage a hybrid portfolio of Territory, Regional, and selected Enterprise customers across the DACH market.
• Guide customers through onboarding, adoption, and value realization across Architecture, Engineering & Construction and Design & Manufacturing workflows.
• Drive digital-first, scalable customer engagement and build relationships with key stakeholders.
• Use account health, risk indicators, usage data, and business insights to prioritize activities and execute targeted actions for high-risk accounts.
• Develop customer success plans and increase product assignment, active usage, engagement, and retention.
• Collaborate with Sales, Channel, and Support teams to improve customer outcomes.

Requirements

• Professional working proficiency in English and German.
• At least 3 years of experience in Customer Success, Account Management, or Consulting.
• Experience managing portfolios with scaled and higher-value customer segments.
• Background in Engineering, Architecture, Manufacturing, or a related technical field.
• Knowledge of AEC and/or D&M industries and customer process analysis.
• Strong customer lifecycle, adoption, retention, stakeholder management, prioritization, risk management, communication, and data-driven decision-making skills.

Nice to have

• AI savviness.

Culture & Benefits

• Full-time employment at hirify.global.
• Compensation is based on experience and geographic location.
• The package may include annual cash bonuses, commissions for sales roles, stock grants, and comprehensive benefits.
• In-person onboarding and/or identity verification may be required.
• Inclusive culture focused on belonging and meaningful work.