Customer Success Advisor, Manufacturing Industry (German Speaker)

Location: Barcelona, Spain

Company

hirify.global develops software that helps innovators design and manufacture buildings, products, factories, vehicles, and entertainment content.

What you will do

• Manage a hybrid portfolio of Territory, Regional, and selected Enterprise customers across Design & Manufacturing industries.
• Guide customers through onboarding and adoption strategies using digital-first, scalable engagement models.
• Build relationships with key stakeholders and apply customer success plans based on usage data, health metrics, and business insights.
• Prioritize high-risk accounts and execute targeted actions to stabilize, re-engage, and improve customer outcomes.
• Drive measurable increases in product assignment, active usage, engagement, and retention.
• Collaborate with Sales, Channel, and Support teams to deliver consistent customer outcomes.

Requirements

• Professional working proficiency in English and German.
• At least 2 years of experience in Customer Success, Account Management, or Consulting.
• Experience managing portfolios across scaled and higher-value customer segments.
• Background in Engineering, Manufacturing, or a related technical field.
• Understanding of customer processes across Design & Manufacturing workflows, customer lifecycle management, adoption, and retention.
• Strong stakeholder management, communication, prioritization, risk management, problem-solving, and data-driven decision-making skills.

Nice to have

• AI proficiency or strong familiarity with AI tools and concepts.

Culture & Benefits

• Opportunity to contribute to meaningful work supporting sustainable design and manufacturing.
• Competitive compensation package based on experience and geographic location.
• Potential annual cash bonuses, commissions for sales roles, stock grants, and comprehensive benefits.
• Inclusive culture focused on belonging and helping people thrive.
• In-person onboarding and/or identity verification may be required.