Customer Success Manager (Spain)

Location: Hybrid, based in Madrid or Barcelona, Spain

Company

hirify.global provides cyber insurance and cybersecurity solutions, including prevention tools, managed detection and response, and email security.

What you will do

• Guide customers through onboarding after purchasing cyber insurance and configure prevention tools such as external scans, phishing simulations, Active Directory scans, and cloud scans.
• Drive activation and adoption of MDR and Email Security solutions for Managed Services customers.
• Provide basic and advanced support through a ticketing process while meeting SLA requirements and maintaining customer satisfaction.
• Identify and qualify cross-sell and upsell opportunities, collaborating with Cyber Sales and brokers through a smooth handover.
• Build playbooks and feedback loops using product usage data and customer feedback to systematize cross-sell detection.
• Improve onboarding, gather structured feedback, and contribute to Product and Operations roadmaps.

Requirements

• Experience in SaaS or technology, ideally in a customer-facing or customer success role.
• Ability to drive commercial outcomes through relationship management, including cross-sell, upsell, and retention.
• Strong communication, presentation, interpersonal, analytical, and process-oriented skills.
• Business proficiency in Spanish and English is required.
• Must be based in Madrid or Barcelona.

Nice to have

• Experience in cybersecurity or insurance.
• French language skills.

Culture & Benefits

• Hybrid work environment connected to the Stoïk Iberia and broader hirify.global organization.
• Cross-functional collaboration with Cyber Sales, Product, Tech, Marketing, Operations, brokers, and founders.
• Opportunity to work across customer success, cybersecurity implementation, and business development.

Hiring process

• Screening call with Talent Acquisition.
• Interview with the CSM Lead Spain and an onboarding mock-up call with the CSM leadership team.
• Basic IT/cybersecurity test followed by cultural-fit discussions with founders and the Spanish Country Manager.