Customer Success Specialist (Payments)

Location: Madrid, Spain; office-first culture with work from the office 4+ days per week

Company

hirify.global provides payment infrastructure for in-person commerce and serves more than 150,000 customers across four countries.

What you will do

• Act as the primary point of contact for strategic enterprise customers via telephone and email.
• Understand customer needs and recommend suitable products and functionality.
• Coordinate onboarding, product training, support, and related processes across teams.
• Monitor account health, product usage, engagement, and customer satisfaction.
• Share customer feedback to support product and service improvements while identifying renewal and expansion opportunities.

Requirements

• Established experience in Account Management, ideally in a B2B environment with a subscription product.
• Excellent verbal and written communication skills, with the ability to adapt communication for C-level executives and support staff.
• Strong time management, critical thinking, troubleshooting, listening, and problem-solving skills.
• Ability to work in a fast-paced, multitasking environment and meet deadlines.
• Self-motivated approach with the ability to work independently and collaboratively.

Culture & Benefits

• Office-first working model with collaboration in person 4+ days per week.
• Autonomy, trust, and ownership in a collaborative environment.
• Values centered on curiosity, persistence, and customer focus.
• Workspaces include quiet zones, collaboration areas, and social hubs.
• Adjustments are available during the recruitment process to support accessibility needs.