Customer Success Technical Advisor (AI Security)

Location: Madrid, Spain

Company

TrendAI™, hirify.global’s enterprise AI security business unit, provides AI visibility and consolidated cybersecurity through the TrendAI Vision One™ ecosystem.

What you will do

• Act as the primary technical advisor for strategic enterprise customers after deployment, focusing on measurable security outcomes.
• Define technical milestones for customer success plans, including platform adoption, upgrades, and feature deployments.
• Lead onboarding, deployment, architectural reviews, configuration audits, and technical workshops for customer SOC and SIEM teams.
• Provide technical oversight during critical security events and recommend measures to strengthen customer defenses.
• Perform root cause analysis for complex issues and create long-term recommendations, troubleshooting playbooks, environment maps, and operational reports.
• Coordinate between customers and Product Engineering, R&D, and Sales Engineering to support product roadmap development.

Requirements

• Fluent written and spoken English and Spanish.
• At least 10 years of experience in technical support, security architecture, systems engineering, or client-facing technical consulting.
• Strong knowledge of NIST, MITRE ATT&CK, SIEM/SOC operations, and endpoint and network defense technologies.
• Deep understanding of Windows Server, Linux, Solaris, and hybrid-cloud infrastructure across AWS, Azure, and GCP.
• Strong communication, analytical, documentation, and technical reporting skills, including communication with executive stakeholders.
• A bachelor’s degree in Engineering, Computer Science, or an equivalent qualification is preferred.

Nice to have

• Portuguese language skills.
• Technical certifications such as TCAP, TSCE, CISSP, CCNA, CCNP, or cloud platform certifications.

Culture & Benefits

• Work within a global, multicultural, and connected organization.
• Collaborate across customer success, engineering, R&D, and sales engineering functions.
• Environment focused on innovation, inclusion, and responsible cybersecurity.
• Equal opportunity workplace with a commitment to preventing discrimination and harassment.